Frequently Asked Questions

Securitask is a security operations platform to manage clients, sites, employees, shifts/rosters, attendance, patrol activities, reports and finance workflows (payroll and invoices) from one place.

It supports Company/Admin users (managers), Employees (guards/staff), and Individual/Freelancer users. Each role sees the modules relevant to their work.

Most companies follow this flow: add clients → add sites/locations → add employees/freelancers → create shifts/rosters → track attendance and operations → use payroll and invoices for finance.

Yes. Securitask is web-based and works on modern mobile browsers. Employees can access shifts and complete field tasks as required by your company workflow.

We recommend: create your company profile → add clients → add sites/locations → add employees/freelancers → upload key documents/instructions → then start creating shifts and rosters.

Create shifts for a site and assign the required staff. Employees can then view their assigned shifts. Adjust rosters anytime when coverage changes.

Use Attendance/Timesheets to review entries and resolve discrepancies. Keeping attendance accurate helps payroll and invoices match real work completed.

Patrols and check calls add accountability to field operations. They help confirm activity at sites, improve guard welfare, and create an auditable record for clients.

Payroll helps you manage pay runs and track status. Invoices are created per client to track paid/pending/overdue. Both are easier when attendance and shifts are up-to-date.

Employees can open the Shifts section to see upcoming assignments. Always review site details and instructions before arriving.

If your company requires it, employees record attendance for shifts and review timesheets. Reporting issues early helps avoid payroll delays.

Use Reports/Incidents (and diary tools if enabled) to capture what happened, when it happened, and any supporting notes. This helps managers and clients with compliance and investigations.

Follow the site’s required workflow inside the patrol/check call module. These tasks create an auditable log of activity while on duty.

Go to registration, choose Individual/Freelancer, and complete the signup form. Then complete your profile so companies can onboard you faster.

Use Jobs to browse opportunities (when enabled). You can review job details and apply/track activity based on the features enabled in your workspace.

Yes, where timesheet features are enabled. Keep hours accurate and report issues early to avoid payment delays.

You can view plan information on the Pricing page. For custom requirements, contact us for a tailored quote.

Yes. Company users can track invoice statuses to manage cashflow and client billing.

Yes. Different user types see different modules. Company/Admin users manage operations, while employees focus on assigned work and reporting.

We recommend reviewing the Privacy Policy and Terms pages for official information. For enterprise requirements, contact us.

Use the “Forgot Password” link on the login page and follow the instructions. If you still cannot access your account, contact support.

Most commonly, shifts are not assigned yet, or you are logged into the wrong account type. Contact your manager/admin to confirm your assignment.

Use the Contact page and share your account email, role (Company/Employee/Individual), and a short description of the issue.